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Spares and RepairsOne of ALM Micros’s core business is PC/laptop sales and repair, our team of skilled engineers endeavor to be the fastest and most cost effective repairer in the trade and will always carry out board level repairs at component level before contemplating replacement of costly major components saving the client time and money. Our aim Our Staff Spares Repairs Same day repairs Fixed Price Repair Our company was the first to offer a no fix no fee when effecting board level repairs, and where major board assemblies need replacement we hold to the price quoted with no hidden extras. Therefore, our first choice is always to use a fixed price repair at component level making for substantial savings by eliminating the need for expensive replacement of major components. If however major components have to be replaced taking the repair into the individual quote system then again our aim is to still be the most cost effective repairer in he field. Machines sent in as a fixed price repair but found to require major component replacement will only proceed to quoted repair status with the clients consent. Repairs at component levelComponent Level Repair Laptops have evolved to a level where nearly all electronic components are integrated on one main board commonly referred to as the motherboard. Due to the complexity and number of components to be wired the number of tracks required would require a very large and cumbersome board. To overcome this problem the motherboard is divided up into segments and placed on top of one another to form a laminate board. This keeps the size down and because even discrete components can not be contained between the laminations they are mostly all surface mounted. This allows what is called board level repairs* to be carried out to the surface mounted components. However a surface mounted component may actually be connected directly to a lower lamination and its failure being due to loss of connection with an un seeable track. Another draw back with the laminated board is when a track breaks on a sandwiched board due to constant heating and cooling of the board or burn through holes made by failing components arcing. Repair Promise (guarantee)
Component Replacement These repairs needing assembly replacement will be found when carrying out strip and test procedures under the fixed price repair scheme. When a known fault is stated such as the screen is broken when obtaining a reference number it will be given quoted repair status and collection of the machine may not be immediately necessary. The details such as the make and model and major component required will be taken down so our sales team can source the relevant components and call you back giving a firm quote. An instant decision will not be required as a simple phone call to our sales team at a later date quoting the reference number will bring back all the relevant information. If your machine was sent in under the fixed price repair scheme and was found to require sub assembly replacement you can decide not to proceed and it will be returned to you incurring no charges other than that of the return post and packing. Customer Repair InformationWhy carry out in house repairs When we first started to accept repairs we used third parties to carry out the work but grew tired of sending units out only to get them back either un-repaired or badly re-assembled. Most of the PCs/laptops that were so called “repaired” failed when tested prior to calling our customers. So we decided to recruit engineers to carry out repairs in house in order to have quality control at each and every level ourselves. What can we repair? Therefore, since we are able to perform board level repair and have all parts immediately available, there are not many problems we cannot handle. We have full rework and testing facilities, including the new BGA chip rework stations and therefore we can repair all makes and models of PCs/laptops without age constraints. Some common problems we encounter and repair each day are:
Laptop Fixed Price Repair What is included in the Fixed Price? When a connector, port, chip or basic electronic components on your laptop fails the chances are that we can find the fault and repair it under the fixed price repair scheme. Currently our Fixed Price Repair for laptops is £95 (ex. VAT and P&P), this fixed price includes all parts and labour, and we give a 3 month warranty, one of the longest in the trade. If the cost would exceed the fixed price due to the need to replace a major assembly we will place the repair on hold and provide you with an estimate for repair. If you decide not to accept this estimate then we return your machine for the cost of the return postage and packaging. We will not normally release repairs until payment has been received. We may insist on payment being made by cleared funds. We reserve the right to dispose of machines after three months where payment has not been made, to handling charge and minimize storage. By sending your PC/laptop to us for repair you are indicating that you have read, understood and agree to our terms and conditions, so please read them! The only time we would give an extra quote, is if we cannot repair a board and do not have one in stock and have to buy one in. However if we do quote on this basis, and you do not want to go with this option, we will return your PC/laptop at no cost to yourself apart from the collection/delivery charges. If we cannot repair a board and we have a second user one in stock, we will provide it at no extra charge. We do not include the consumables in our fixed price repair scheme, such as batteries, however, if it is a battery that we have second hand stock of that has not cost us a premium, we would supply a complimentary replacement, but the free replacement would not carry a warranty.
How to book a repair? If you decide to precede the reference number is all you will ever need when contacting us to convert your enquiry/quote into a collect and repair, check on the repair progress or obtain a tracking number when your machine is dispatched back to you.
To book a repair, please adhere to the following steps:Call ALM MICROS on 0121 789 7848 between 10:00-18:00 Mon-Sat or complete the on-line Repair Booking Form and we will call you. We will confirm the details of the equipment and fault symptoms, and issue you with a booking Ref. No. ALM Micros
Fixed Price Repair Warranty (on Laptops) We do repair over 95% of the machines we see. However, there are some machines where we must replace a major component rather than repair the existing part due to part availability or because of extensive damage to the unit. We do our best, we are good at what we do, but are not miracle workers. Repairs which require cosmetic plastic parts (i.e.: case, lid catches, etc.) are normally done within the price, but these are subject to availability, and are not actually part of our charge for fixed price repairs. What does the warranty cover? We will not cover any part's that were not related to your original fault, or that we did not supply, i.e. if the machine came in for a dead motherboard, and the hard drive went down 3 months later (presuming we did not supply the drive) we would not of course replace the hard drive for free. What happens if my system fails again within the 3 months warranty? If your system fails again within the 3 months and it shows the exact same symptom and failure we will ask that you use your original Repair Order Number and we will collect the system from you for free. (Mainland UK only). There will not be any more occurring charges and you will not pay for shipping the unit back to you again. We stand firm behind our commitment to repair your system correctly. No-Fix-No-Fee PolicyOur No-Fix-No-Fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer, apart from a small callout fee or collection/delivery charge. If the engineer would be able to resolve the problem or affect the repair, but is prevented from doing so by the customer requesting the engineer not to proceed with the work, then the customer is charged for the engineer's time spent to that point. If the engineer is able to resolve the problem or affect the repair, but is then prevented from demonstrating it due the customer not being in possession of the required software CD-Rom or Product Key to demonstrate it working then the customer is charged for the engineer's time spent to that point. The policy does not apply to work related to data recovery, computer virus or spy-ware problems or to cases in which the computer has been struck by lightning. How quick can we repair? Sometimes, we need to order parts and then become at the mercy of our vendor or manufacturer of the PC/laptop. This can take up to 7 days in some cases. Also, keep in mind that almost all the PC/laptops we look at have been worked on before us. We must go track to the original problem before attempting to repair its current failure. If we have the luxury of being the first to look at your laptop, the chance of repairing your laptop within 3 day's is pretty good.
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