Yemtec Direct - Company Policies

Prices Policy

Yemtec endeavors to offer you competitive prices on current products and services.

The price of the goods you order will be as shown along with the description on our pricelist or website at the time you placed your order.

Total Invoice

The total price invoiced will be charged in respect of the total quantity of Goods. Services may be charged per service provided or in hours or parts thereof if that is our stated method of calculation.
Your total order price will include the price of the product (on the day of shipping) plus any applicable VAT, shipping charges and insurance (unless otherwise exempt).

Price Increase

Yemtec have the right to adjust its prices for any increase in the price of materials, parts, labour, and delivery charges if applicable, changes to original quote, special delivery schedules imposed after quotation, ordered quantities or any other costs of any kind arising for any reason after the date of the order. We also reserve the right and are entitled to make adjustments to the price to take account of any increase in, or the imposition of any new taxes or duties.

Price Change

Yemtec reserves the right to change prices for products displayed at the Yemtec website at any time without prior notice.

Should Yemtec reduce its price on any product after accepting and processing your order you will not be able to claim a refund or credit of the difference between the prices you were charged and the current selling price. Similarly price increases to advertised goods will not be added to orders processed but not shipped pre-increase.

Incorrect Pricing

Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. Goods and services on our website are checked regularly, but nevertheless, prices may fluctuate daily, and we can only honor the correct price that should have been displayed on the day of purchase.

Goods or services purchased via the website using an inadvertently displayed incorrect price may be rectified either way in the case of used goods or returned if that is the clients wish where the goods have not yet been used. Services not yet undertaken can be cancelled or renegotiated to suit the client.

If after accepting your order a pricing error is found in respect of any or all of the goods you have ordered, we will notify you as soon as possible detailing the mis-priced goods and offering you the option of:

• Placing a new order at the correct price for those goods;
• Canceling the whole of your order; or
• Canceling your order for the mis-priced goods and reconfirming your order for the correctly priced goods.

If, within 14 days of receipt of our notice to you, you have not responded by selecting one of the available options above then

• If all of the goods you have ordered are found to be mis-priced, the entire order will be cancelled automatically and we will refund or re-credit you for any sum you have paid for those goods; or
• If only some of the goods you have ordered are found to be mis-priced, our contract with you continues and we will deliver the correctly priced goods but we will not be obliged to supply you with the mis-priced goods. In these circumstances we will refund or re-credit you for any sum you have paid for the mis-priced goods.
•  

For more information on pricing see the PRICING section of our Terms & Conditions

Method of Payment Policy

We accepts all major Credit and Debit cards inc. Visa, MasterCard, American Express, Solo, electron etc.

Credit/Debit Card

You may pay by credit/debit card no matter which ordering method you use (Internet or phone). At the time your order is placed, Yemtec obtains a pre-approval from the credit/debit card company for the amount of the order. Credit/debit card billing occurs when your order ships.  Note: There might be a small surcharge on certain credit card transactions depending on the type of card you use

Please Note:
We are unable to accept credit or debit cards issued by banks outside of the UK.

Debit cards and cheque guarantee cards that have daily spending limits may substantially delay the processing of your order.

For information about alternate payment options please review the cashier's cheque, bank transfer, and other payment options such as PayPal listed in the following sections.

Credit Card Security Codes

Yemtec requires the credit card security code for your card for any telephone or online purchase. The credit card security code is an individual three- or four-digit number specific to your credit card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa, MasterCard). Asking for and confirming your credit card's security code helps validate that you - and only you - are in the possession of your credit card and protects you from unauthorized use of your account.

Multiple Payment Tenders

You may use multiple payment tenders on anything sold by Yemtec, Split payment orders can be made no matter which ordering method you use (Internet or phone). You can pay with two credit cards by indicating the amount to place on your primary card. The remaining balance will be allocated automatically to the second card.

Cashier's Cheque

The Yemtec accepts cashier's cheques as valid forms of payment. Personal or business cheques are also accepted but might need to clear first before delivery of product or service. If you wish to pay by cashier's cheque, you may order by phone at 0121 789 8147. The cashier's cheque must be payable to Yemtec, and include your web order number and/or a copy of your order. Please mail your payment to:

Yemtec
Unit 30 IMEX Business Park
Stechford
Birmingham
B33 9Al

Yemtec must receive your payment within 7 calendar days or your order will be cancelled. Please allow 2 business days for order processing after Yemtec receives your payment.

Bank Transfer (BACS)

The Yemtec accepts bank transfers as a valid form of payment. If you would like to use a bank transfer to pay for your order, please follow these steps:

1. Contact the Yemtec team on 0121 789 8147 and place an order by phone.
2. Obtain the final total of your order including VAT and any applicable shipping charges from the sale representative.
3. Have your bank electronically transfer the total amount of your order.
4. Reference your web order number with your payment and send to our bank account (details available on request).

If your bank representative should have any questions, please let us know so that we can arrange for one of our bank representative to contact them.
Processing time varies among banking institutions and can be delayed. Please allow up-to 3 working days for the processing of your bank transfer.

Yemtec Credit Terms

Yemtec can offers payment through a credit terms up to 30 days. To qualify for a Yemtec Credit Terms, you must be an established UK business (corporation, partnership, or organization) with a at least one-year business history and have placed with us at least three orders within one month

How to apply for a Yemtec Credit Terms

1. You can download a trade application or simply phone a sale or account representative who will be happy to fax, email or post a form to you on the same day.
2. After you fill in form and signing the terms agreement, you will need to send it back to the above address, it will be submitted to credit check agency, and your credit decision will be processed within few days.
3. On approval, your Yemtec Credit Terms and amount of credit allowable per month will be sent to you.
4. Once the credit terms are accepted you will be given an account number. Customers who buys on credit will need to submit a purchase order to Yemtec on behalf of the business. Please allow 1 working day for the order to be processed.
5. If you do not arrange for outstanding debt to be paid on time, your credit account will be terminate and revert back to cleared funds.
6. Goods bought on credit terms will remain the sole property of Yemtec until the account is cleared.

Value Added Tax (VAT)

Yemtec purchases will charge 20% VAT for dispatch to UK addresses in effect at the time your order is placed. If you phone in your order, the Yemtec sales representative will provide a total of your order including any applicable shipping charges and VAT at the time you place your order. You will be issued a VAT invoice which will be dispatched with goods or will be posted to your home/business address at a later date.

For more information on payment see the PAYMENT section of our Terms & Conditions.

Order Processing Policy

The dispatch date of your order is based first on cleared funds being available (unless shipping to clients with credit agreements), product availability, processing, and packing time but does not include transit time which is out of our control. Payment processing will not begin until we receive all the information we need and full payment or a full authorization, in the case of credit card and trade credit account orders. Orders placed on the weekend or on a holiday will begin payment processing the next working day.

Orders placed for in-stock items that are eligible for same-day shipping must be received and funds cleared before 3:00 p.m. Orders placed on the weekend or on a holiday will begin payment processing the next working day. Unanticipated changes in supply can affect product availability. Please confirm the estimated shipping lead time at the time you place your order with us. After the order is placed you can go the "Track Your Order" page for the most current availability information.

Our business days are Monday through Friday, excluding national and bank holidays.
Most of our products are shipped from our warehouse, however, some products are not available in stock and might be shipped separately direct from our supplier.

Please review the Product Availability section for more information regarding order processing and product availability times.

For more information on ordering see the ORDERS section of our Terms & Conditions.

Product Availability & Delivery Policy

Order lead time is the length of time it will take us to validate your credit card, assemble the right products and package your order.

Shipping time is the length of time it will take for the package to travel from our warehouse to your shipping address.

Yemtec makes every effort to ship your product according to the estimated lead times provided by the Yemtec at checkout.  The estimated lead times are in working business days (Monday to Friday) excluding national and Bank holidays.  Lead times will begin the following working business day for orders placed and credit cleared after 3:00p.m.  Lead times quoted on the checkout page are for orders that are partially shipped - meaning items ship as soon as they are available. If you have requested a complete shipment, please add 3-4 additional days for transportation and order consolidation processing.

Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, Yemtec will contact you and provide a revised shipping estimate. Please make sure you provide your correct email address and telephone/mobile number.

We encourage you to contact Yemtec Sales team on 0121 789 8147 for order status information or click the "Your Account" button to view the status of your order.

Given the popularity of some products, Yemtec may restrict the number of such items that you may purchase.  Any product limit restrictions will be posted on the Yemtec web site.  This information is subject to change.

Yemtec endeavors to stay at the forefront of technological advancement. For this reason, Yemtec reserves the right to discontinue products without notice.

For more information on product availability and lead time see the DELIVERY section of our terms & conditions.

Warranty Policy

We offer warranty on all our products, either our own warranty which will range from seven days to twelve months. All hardware NEW products, including clearance and damaged box only products, carry at least a one-year (manufacturers warranty, which may be up to three years) Limited Warranty against defects in materials and workmanship. You may review a copy of the Limited Warranty on new products, including its limitations and exclusions, before you purchase, by clicking the appropriate link below.

Manufacturer Warranty

Some branded/Third-party products* are sold "AS IS" by the Yemtec website, and are accompanied by their manufacturers' standard warranties. "AS IS" products are sold by Yemtec as is, where is, and with all faults, and without express or implied warranties from Yemtec. If you have questions about any manufacturers' warranties that accompany such products, please contact the manufacturer directly.

*Note: Some products sold through this Web site  such as branded systems, printers and monitors are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products (unless otherwise stated). Yemtec Limited Warranty does not apply to products that do not carry the Yemtec warranty sticker or is not in the our database list of serial numbers.

Non-Manufacturer Warranty Repairs

Every used or refurbished PC or laptop sold by Yemtec is thoroughly tested before it is put to sale. However, if a fault appears we endeavor to repair such units within 3 working days following the day of receipt. However this is subject to parts availability and clear identification of the fault symptom. In the event that the Warranty parts are not available the client will be informed of the delay and the revised expected repair time. If a warranty repair is found to be outside of the warranty terms, it will be deemed as a "Non Warranty Repair" and charges will be applicable.

Software and Data Warranty

Yemtec does not warranty the installation and configuration of software either for warranty or Non Warranty equipments. Yemtec takes every care to protect your data whilst at our repair centre, but can not be liable for data loss or damage. Please ensure that you take all adequate measures by backing up your software before dispatching the equipment to us for repair.

Note that in the event that a new hard drive needs to be fitted, we can under your instruction reinstall your operating system and drivers for you. We will not normally install other software, and we will require you to supply us with evidence that you hold an appropriate license.  If required we will download drivers as part of this service. There is a standard charge for this, depending on whether you have a restore Image CD with your system or not.  Please note this process will destroy any existing data on your PC or laptop.

Warranty Returns Claims

Many faults can be resolved without returning the actual product; therefore under no circumstances should you return products without first contacting us.

If you intend to return goods please print a copy of our RMA form. All goods returned must have a completed copy of this form enclosed with them. You will be given an RMA number which should be visibly printed on the outer packaging.

Please note that we only offer a return to base warranty unless otherwise agreed by writing, it is up to you to return product to us for repair or replacement. We recommend insuring valuable items.  See terms and conditions for returning products that are DOA.

If we cannot carry out a cost effective repair we reserve the right to refund the purchase price of the product or provide a replacement of similar quality.  If no fault is found with a product we reserve the right to charge a no fault found fee to cover administration and labour costs, see note below.*

*Note: Should you wish to return an item for any reason other than a warranty claim, for example if you have ordered the wrong item, please note that we cannot refund postage or carriage charges and that we will charge a 20% re-stocking fee. Individuals who wish to return goods must notify us within 7 days of receipt of goods otherwise the same fees will apply.  Your refund will reflect this charge.  Goods must be returned unused in the condition they were supplied within 7 days of delivery; otherwise a higher re-stocking fee may apply.  This does not affect your statutory rights.

As an example if you order goods to the value of £100 and pay carriage of £7.50 and then return the item unused within 7 days because you no longer require it you will be refunded £80.

For more information on warranty see the WARRANTY section of our terms & Conditions.

Cancellation and right to change Policy

As a consumer customer, you have the right to cancel the order within 7 working days (this does not apply to trade customers who have no right to cancel unless otherwise agreed in writing). To exercise your right of cancellation, you must give written notice to us by hand, post or email, giving details of the goods ordered (reference number) and (where appropriate) their delivery. Notification by phone is not sufficient. When cancelling your order, you must quote your unique reference number given at time of purchase. If however your order has already been dispatched then normal terms for returning your purchase will apply see RETURN & REFUND CODNITIONS.

Except in the case of faulty or wrongly described goods, if you exercise your right of cancellation after the goods have been delivered to you and meet the description you requested, you will be responsible for returning the goods to us at your own cost and be charged a re-stocking fee. The goods must be returned to the address shown within the Returns on Line section of our website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or wrongly described goods we shall, after receiving notification in accordance (see damaged goods under WARRANTY CONDITION), either collect the goods from you or ask you to return the goods to us in accordance with our Returns procedure (see RETURN & REFUND CONDTION).

If within 7 days of our acceptance of your order we discover that some but not all of the goods are unavailable, we will no longer supply those unavailable goods. In these circumstances we will contact you detailing the goods that are unavailable and offer you the option of cancelling the whole order, amending the order and substituting unavailable items with alternative goods or supplying only the available goods. If you have not cancelled the order within 14 days of receipt of such notice, we will deliver the available goods (see DELIVERY CONDITIONS). We will refund or re-credit you for any sum that has been paid by you or debited from your credit card in respect of the unavailable goods or cancelled order (if you have cancelled it).

You do not have the right to cancel the order if it is for computer software where the seal has been broken by you, or for consumable goods such toners and cartridges which by their nature cannot be returned unless a fault is discovered which could not have been discovered other than by unsealing or fitting the goods.

You waive your right to cancel any order when requesting us to constructed, personalised or alter in any way as to alter its performance, standard specification or looks any IT equipment or parts.

Once we have notified you that we have accepted your cancellation, we will send you a notice confirming cancellation of the order within 21 days. We will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods (see PAYMENT CONDTION).

Return Policy

We strive to provide a top quality service to our clients. In the unusual event that a repair or supplied components fails, to either meet its designed purpose or function correctly you need to return the product. Please download a copy of the RMA form and then contact our sales team by telephone or email for a Returns Material Authorization (RMA) number within 7 calendar days of the receipt of the a repaired machine which is DOA  or product which is faulty. Repaired products may not be returned for refund or exchange under any circumstances unless DOA or the exact same fault still exists. The product must be returned to the Yemtec address within 7 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, disks and registration that were shipped with the product. A 20% open box fee will be assessed on any opened hardware or accessory. If you purchased your order using Yemtec credit terms, you may be asked to provide a major credit card (Visa, MasterCard, American Express, etc) for Yemtec to levy the 20% open box restocking fee.

Please note that Yemtec does not permit the return of or offer refunds for the following product (unless faulty)

1. Product that is custom configured to your specifications
2. Opened component such as memory, cpu or HDD etc where there's no serial number.
3. Opened Toner/Cartridge
4. Opened software*
5. Electronic software downloads 
6. Software Up to Date Program Products (SW upgrades)  

*You may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

NOTE: Yemtec recommends that you (1) use a courier that offers shipment tracking for all returns and (2) either insure your package for safe return to Yemtec or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a courier that offers tracking and (2) do not insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that some courier services offer limited tracking capabilities and that there might be a 6-calendar-weeks waiting period before they will initiate a trace.

For more information on return policy see the RETURN & REFUND section of our terms & conditions.

Dead on Arrival (DOA) Policy: System Failure Out of the Box

A branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please call Yemtec Care Technical Support on 0121 789 8147 within 7 calendar days of the invoice date. Yemtec Care Technical Support will determine whether the product is DOA and offer you the following options:

• Replacement: The same product that you ordered will be shipped to you at Yemtec’ expense. Yemtec Care Technical Support will put you in touch with a Yemtec Sales Representative to set up a replacement order and provide the procedure for returning the DOA product.
• Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.

Product must be deemed DOA by Yemtec Care Technical Support within 7 calendar days of the invoice date in order to receive a replacement unit.

Repair Policy

Reasonable attempts will be made to complete work within 2-3 working days however we cannot be held liable for any damages incurred as a result of any delay to the completion of work carried out.

Reasonable attempts will be made to find appropriate hardware drivers, however if you do not provide these in a useable condition we reserve the right to return the system with some or all of drivers missing.

If you delivered the system in person for repair, upon request we will demonstrate your computer working on collection (assuming successful repairs). Once the system leaves our care with or without a demonstration it is deemed to be working and further charges will apply to returning systems.

Delivery/Shipping Policy

There will be no delivery until cleared funds are received (with the exception of business accounts where we have agreed credit facilities).

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage or costs incurred by you through reasonable or unavoidable delay in delivery. In cases where we are aware of impending delays we will inform you and give the option of cancelling your order at this point.

Any dates quoted by us for the delivery of the Goods or Services and performance of the Services are approximate only and shall not form part of the Contract. The Customer must acknowledge that in the performance expected of the Company no regard has been paid to any quoted delivery or performance dates.

All our delivery charges are displayed in the shopping basket, or on the page called ordering, or via our sales team based on UK mainland only. Non-UK mainland and special deliveries such as Saturday delivery or early morning deliveries will incur a surcharge please see our delivery charges or contact our sales team for a quotation.

Orders placed after 3.00 pm on a working day will be processed the next working day and will be delivered as per the requested delivery option provided no additional securities checks are required and all stock items are available.

Next day deliveries must be processed before 1 PM that day, if not they will be dispatched the following day. This service cannot be guaranteed, however we will refund the difference between next day and the standard delivery fee if we fail to deliver this service.

Delivery of the goods shall be made to UK addresses only unless agreed otherwise, and must be signed for. The address will be that registered with your payment card issuer, unless you request otherwise and we agree to such a request (at our sole discretion). Once delivered to this address and a proof of delivery is obtained for that address, we cannot accept any liability for missing packages.
We will deliver to alternative addresses at your request but stress that if instructed to do so, you are agreeing that anyone situated at your alternative address has your written authority to accept goods on your behalf. We will accept no responsibility for goods once they have been delivered to and signed for at the requested address.
Upon receipt of your order you will be asked to sign for the goods received in good condition. If goods arrive in a damaged or unsatisfactory condition, then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED" and then you must inform us within 24 hours of delivery. Failure to do so may affect any warranty claims that you make thereafter.

We at our discretion may deliver the Goods or Services by installments in any sequence. No default or failure by us in respect of any one or more installments shall vitiate the Contract in respect of the Goods or Services previously delivered or undelivered Goods or Services.

We may deliver to the Customer and the Customer shall accept in satisfaction of the Contract a lesser number than the number of Goods and Services ordered unless otherwise agreed. If we can not fulfill the whole order, we will refund the difference.

If delivery cannot be made to your address for reasons under our control we will inform you as soon as possible.

If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under our control) then without prejudice to any other right or remedy available to us , we may:
    A -  store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
    B -  sell the goods at the best readily obtainable price and either (a), where you have not already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods or (b), where you have already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.

If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations we shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to us. Should you fail to return the goods, we reserve the right to deduct any direct costs incurred by us in retrieving the goods as a result of such failure.

We must be notified within 48 hours of delivery if any part of your order is missing, damaged or incorrect. We will accept no responsibility after this time period.  If you notify us, we shall arrange collection of the goods (other than used goods) and will either replace the goods at no extra charge, or refund any monies paid by you for the goods, at our discretion. We cannot accept liability whatsoever for claims made after this 48-hour period has elapsed.

If delivery of the goods is delayed by us by more than 30 days, you shall be entitled to contact us and cancel the order. Any monies paid in respect of goods, which are not delivered, will be refunded.

We shall not be liable for any penalty, loss, injury, damage or expense arising from any delay or failure in delivery or performance from any cause at all nor shall any such delay or failure entitle the Customer to refuse to accept any delivery or performance of or repudiate the Contract.

The goods are at your risk from the time of leaving our premises. Delivery and optional insurance is arranged on your behalf by Yemtec acting only as your agent. It is up you to instruct us as your agent to insure such goods in transit on your behalf.

Damaged/Faulty/Lost Policy

If the goods supplied to you are damaged in transit, you should notify us within 48 hours of receipt of the goods and return the goods to us in accordance with our returns policy (see RETURN & REFUND CONDTIONS).

Once we have verified the damage, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs. This does not affect your warranty right (see WARRANTY CONDITION)

If the goods supplied to you are faulty or incomplete on arrival (whether or not they were damaged in transit), you must notify us within 7 working days of receipt of the goods and return the goods to us in accordance with our returns policy (see RETURN & REFUND CONDTIONS).

If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify us within 14 calendar days of the date you discovered or ought to have discovered the damage, defect or complaint.

Once we have verified the fault, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs. This does not affect your warranty right (see WARRANTY CONDITION).